Cancellations and refunds

Last updated October 12, 2026

Free use

Connecting your tenant, the tenant snapshot, leaver scans and their reports are free. Every organisation also gets a 30-day free trial of handovers, for up to 10 leavers, without a card. Nothing is charged unless a Global Administrator or Billing Administrator chooses a plan.

How billing works

Plans are billed monthly in advance, per Microsoft 365 tenant, and renew automatically each month until cancelled. See pricing.

Cancelling

Cancel any time from Billing → Manage billing inside FlowInherit, or by emailing [email protected]. Your plan stays active until the end of the month you have paid for, and you won't be charged again. After that, handovers stop; scans, the snapshot and your existing reports and receipts remain available.

Refunds

Because you can cancel any time and keep using the plan until the end of the paid month, we don't refund partial months.

We will refund a charge in full if:

• you were charged after cancelling, or charged twice for the same month;
• you were charged for a larger plan than your tenant needed because of a mistake on our side; or
• FlowInherit was unavailable for most of a billing month.

Email [email protected] within 30 days of the charge. Approved refunds go back to the original card through Stripe, usually within 5 to 10 business days.

Changing plans

If you move to a larger or smaller plan in the billing portal, Stripe adjusts the charge for the rest of the month automatically.